Steele Limited, a Haus of Steele LLC brand. Last updated November 2026.
Every piece is made to order from the design you approve. We email you a link to approve your final design, and your approval is recorded with the date and time. Colors, stitching and finishes can vary slightly from photos and screens. By approving your design you accept it as shown.
A $20 non-refundable deposit holds your consultation time and is credited toward your first payment. Half of your total is due within 24 hours of your consultation. The remainder is due before your piece ships or is picked up. We start work after the first payment is received.
If you choose to save your card on file through Square, you authorize Steele Limited to charge the remaining balance to that card on its due date. We will email you before any charge. You can ask us to remove your saved card at any time by emailing shop@steelelimited.com.
Consultations are held on Mondays from 2 to 6 PM and last about 30 minutes. If you need to reschedule, contact us at least 24 hours ahead. Missed consultations forfeit the deposit. If Steele Limited needs to cancel or reschedule your consultation, your deposit is not forfeited. It stays on your order and applies to your new consultation time, and it remains non-refundable unless we are unable to offer you a new time, in which case we will refund your deposit.
Because each piece is custom, all sales are final once your design is approved and your first payment is made, and those payments are not refundable. If Steele Limited is unable to complete or ship your order, you will receive a full refund of any payments made beyond your $20 booking deposit. All sales are final and we do not offer remakes, repairs, returns or exchanges. If your piece arrives damaged, email us within 7 days with photos so we can review it.
Revision days are Wednesdays and Fridays, within your 10 to 15 business day turnaround. The number of revisions included depends on the package you selected and your quote. Extra revisions may cost more and can move your completion date.
Pickup is on Sundays from 12 to 5 PM at Atlantic Station, with a 15 minute grace period. The person who placed the order must pick it up in person with a photo ID and their order number. We will not release an order to anyone else. Shipped orders go out after your final payment. Once a carrier has the package, delivery delays are outside our control. Please make sure your shipping address is correct.
You confirm that you have the right to use any logo, artwork or text you send us. We cannot make pieces that use brands, characters or trademarks without permission, and we may decline any design. If we decline your piece after you have mailed us a hat, we will send the hat back to you at no cost to you. We may photograph finished pieces for our portfolio unless you ask us not to.
Steele Limited sends text messages only to customers who opt in by checking the unchecked box on our online booking form at steelelimited.com. By opting in, you agree to receive text messages from Steele Limited about your own order, such as consultation reminders, your quote and payment link, design revision links, and pickup or shipping notices. We do not send marketing or promotional texts.
Message frequency varies, about 3 to 6 texts per order. Message and data rates may apply. Consent to receive texts is not a condition of any purchase. Reply STOP at any time to cancel and you will receive no further texts. Reply HELP for help, or email shop@steelelimited.com. Carriers are not liable for delayed or undelivered messages. Your phone number is handled as described in our Privacy Policy.
Questions? Email shop@steelelimited.com.